Compliance Guides

Guides for managing compliance requirements, regulatory requests, and consumer protection workflows.

Guides

Requests for Information

Handle requests for information (RFIs) from financial institutions, regulators, and other parties. Learn the processes and timelines for different types of RFI requests.

• RFI Policy - Overall policy and procedures for handling RFI requests
• Withdrawal RFIs - Specific procedures for withdrawal-related information requests
• Payment RFIs - Handling information requests related to payment transactions

Nested Flows

Understand nested account structures and compliance considerations for multi-tiered customer relationships.

Consumer Protection

Procedures for handling consumer disputes, chargebacks, unauthorized transaction claims, and investigation processes.

Next Steps

• Start with RFI Policy to understand information request procedures
• Review Consumer Protection for dispute handling
• See Nested Flows for complex account structures