# Support Desk

## 1. Portal access

Access the portal via the following link: [https://support.layer2financial.com/support/home](https://support.layer2financial.com/support/home)

Support Portal Home
## 2. Submit a ticket & select a priority

Once you select “Submit a Ticket”, you will be prompted to select a priority / customer impact level. See below for recommendations on the separate levels of priority.

- Low  - Tech issues impacting one or few active implementations.
- Medium  - Users access, reconciliation efforts with client data, or pending KYC applications.
- High  - Any pending transactions longer than expected, high volume of failing/pending trades.
- Urgent  - Service or System Outage.


Select Priority
## 3. Select type of request

- In general, most requests will be technical problems for anything related to the APIs or for any KYC or ops related issues, select operational requests.


Select Request Type
## 4. Subject

- Describe the main issue


## 5. Description

Ticket Description
- Describe the issue and include transaction ID, value, and as much as information as possible including account id, payment id, or customer.
- You can also attach screenshots if necessary (at the end of the page)


Attach Screenshots
## 6. Requester

- Your email address


## 7. Submit your request